The General Manager is directly responsible only to the RCI Board of Directors, and is in charge both of the Shadows physical plant, as well as all employees. The General Manager has the sole authority (unless delegated otherwise) to hire and fire, and in addition, determines the need for and authorizes all repairs, upgrades and improvements within the scope of the annual budget. The General Manager reports directly to the RCI Board of Directors and carries out the wishes and direction of the Board on certain issues with a great deal of latitude and discretion. All purchase orders and Department expenditures must be approved by the General Manager.
COMMUNITY SERVICE DEPARTMENT
The Community Service Department is solely responsible for manning the Gatehouse 24/7/365. There are three 8 hr. shifts. After the RCI offices close, Community Service Officers answer all calls from Residents concerning Maintenance or other problems that may occur during the hours when the RCI offices are closed and on weekends and holidays.
Community Services Officers will refer the calls they receive to either Enforcement Officers, Maintenance Staff or other appropriate personnel.
Community Service Officers will provide a day pass to every auto entering the non-resident side of the Gate, as well as register all information pertaining to all vehicles entering the non-Resident side of the Gate. The Officers will also register Contractors, Brokers and other authorized visitors when the Registration & Records Office is closed and issue other passes when necessary.
MAINTENANCE DEPARTMENT
The Maintenance Department consists of a Maintenance Office (Located at the lower portion of the Administration building) and a staff of maintenance personnel. The Office receives phone calls from Residents, Vendors, Workers, and others, and maintains all records pertaining to work requested, performed and completed.
The Maintenance Staff is under the supervision of the Maintenance Supervisor, and carry out their duties and responsibilities in priority as set down by the Supervisor and General Manager.
Maintenance Department responsibilities cover maintaining, repairing and upgrading RCI property, as well as carrying out its responsibilities under the Management Agreements with the respective Regimes. The Maintenance Department DOES NOT provide services to individual Residents or their Units (except in cases of emergency) when Maintenance personnel may attempt to alleviate a situation until appropriate help can arrive as ordered by the Unit Owner.
ADMINISTRATION DEPARTMENT
Administration Department currently consists of the following employees:
Receptionist Bookeeper Comptroller The receptionist receives all phone calls directed to Scottsdale Shadows or RCI, directing them to the appropriate Department for response and greets al those who enter the administration office, whether resident, guest, contractor or otherwise.
The Bookeeper, together with the Comptroller, maintain all of the daily and other financial records of RCI (receipts and expenses) and the 7 Regimes (except those specifically maintained by the Regimes.
The Comptroller, In addition to other duties, is the Financial Officer of RCI and is responsible for overseeing all financial record keeping and data. The Comptroller also monitors the budgets of each Department making certain that expenses are within budget. This Deprtment also maintains the operating accounts for each Regime into which the monthly assessments are deposited, and pays Regime bills in accordance with instructions from the Regimes.
ACTIVITIES DEPARTMENT (PART OF ADMINISTRATION DEPARTMENT)
The Activities Department consists of a Supervisor and a number of Resident Volunteers. The primary purpose of the Deparment is to develop and provide all Resident activities taking place either within the Shadows or at outside venues. The Activities scheduled by this Department are listed in the Scottsdale Shadows monthly Newsletter (Copies are available on this website as PDF files), and through bulletins posted in and around the Community. Internal activities include, among others, game days and evenings, movies, breakfasts, electronic bingo nights, Mah Jong, exercise classes, special events and many other activities.
In addition to activities that take place within the Community, the Activities Office also makes outside activities available such as ball games, shows, casino visits, restaurant outings, together with many other special events. The Office is also in charge of the Mon., Wed. Fri. Bus, as well as the Gymnasiums and Library. For more detailed information on upcoming or past events look at the newsletters posted on this web site.
HOUSEKEEPING DEPARTMENT
The Housekeeping Department consists of a Supervisor and housekeeping staff. The primary function of this Department is to provide services to the Regimes as set forth in the Management Agreements, as well as maintain clenliness of all RCI offices. In addition, this staff sets up the various rooms such as the Lounge, Pima Room, Navajo Room, and the like for the various functions scheduled to take place.
GROUNDSKEEPING DEPARTMENT
The Groundskeeping department is charged with the responsibility of maintaining the grounds of our Community. They maintain the golf course, RCI and Regime areas, trim trees, seed areas, plant and maintain the shrubs and flowers, and help to maintain the sprinkler and water systems throughout the property. The staff is headed by a Supervisor. Given the acerage of our Community, this staff is always busy, and does a masterful job as can be seen as you view the Community from either the inside, or outside the fence.
REGISTRATION & RECORDS DEPARTMENT (PART OF ADMINISTRATION DEPARTMENT}
The Registration & Records Department (part of the Administration Department) is responsible for maintaining all records, sales, rentals, together with all other information that must be maintained on behalf of RCI and the Regimes (when asked by the Regimes). The Department maintains the databases for all such records, making such information available to authorized staff, issues Bar Codes for automobiles, Resident I.D's, guest passes, contractor passes. Brokers, contractors and vendors must register in this office, and work to be performed in any Unit in any building must be registered through this office, with appropriate permits issued when required by a Regime.
This Office works closely with the Gatehouse, to monitor those entering the community, as well as helping to enforce requirements such as padding elevators for deliveries, moves-in's and outs, and contracting work. The Office collects required fees associated with moves, sales, leases, and provides title companies with necessary documentation to complete sales and purchases. All paperwork associated with sales, leases, contractors and brokers must be filed with this office.
The two employees of this Office share other responsibilities such as making backups of all data, catering to Regime needs when appropriate, taking care of technology issues pertaining to the equipment used by the various offices, maintaining the Regime Administrators office, and assisting and helping the General Manager and all other Departments when asked.
COMMUNITY SERVICE ENFORCEMENT DEPARTMENT (THIS DEPARTMENT NOW PART OF COMMUNITY SERVICE DEPARTMENT)
This Department operates under the direct control and supervision of the Community Services Supervisor. The Enforcement Officers are divided into three 8 hour shifts and work closely with both the Community Services (Gatehouse), and Registration & Records Department, Maintenance Department and others. The responsibility of this Department is to monitor the grounds, report anything an Officer believes requires attention, deal with Resident issues, make welfare and other checks, when requested and appropriate, aid residents when necessary and appropriate, and generally monitor activity within the Community, in addition to other responsibilities.
Enforcement Officers make periodic checks of all RCI facilities and check all of the Buildings and underground garages within the Community. The Officers are responsible for making written incident reports of any and all reported incidents, whether maintenance problems or otherwise, and to provide those reports to the Community Service supervisor, as well as the Registration & Records Department. Given the size and breadth of our Community, these Officers are constantly on the move performing their respective duties.
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This site may not be reproduced, saved, copied or otherwise used, in whole or in part, electronically or by any means whatsoever, without the express written consent of RCI. All audio, video, photographs, text, or other content of this site is proprietary, either to RCI, the respective Regimes, or third parties, unless otherwise noted, with the same restrictions as set forth above.(RCI) Recreational Center, Inc., is a not-for-profit Arizona Corporation, governed by the laws of the State of Arizona.
WEB SITE DESIGN, CREATION & MAINTENANCE BY Roger M. Friedman Last Updated 03/04/2010